I just got back from the Tukwila, WA store trying to order a 4S after having been told by the person who answers phone calls (Gerald) that they are once again taking pre-orders. He took it in and they said he misused it and should have purchased the extra warranty package! From "thoroughly appalled". I sense Best Buy will go the way Future Shop did. Its very unfair to the people that were following your posted policy on your website. Also there was a dent in the frame that may have been there when we got it but we did not notice it till later. When she finished, she called multiple times for assistance. I am just so sick of the way you are trying to destroy Santa Claus for the sake of a sale. I am the father of a three year old boy and I have to tell him to leave the room or change the chanel every time your "SANTA" comercials come on they are in veru bad taste and because of this you did not recieve any of my "MONEY"this year whoever gave this marketing campain a go should lose there job. I had a horrible experience withthe Best Buy in Longview Texas a few weeks back. Hah DLP . Ny, Ny store number 835 and a Manager pick up by the name of Melvin. I drive back the next day and all I hear is I'm sorry from the manager. I ask what was the cheapest model desktop pc he had with pci slots he told selected me one price at 349 from HP. To confirm. We bought my daughter a Samsung camera sh100 and it was not working right. He said I would have to talk to her, to which I said I was through talking with her and that it would be best ofshe got it out and that I would see the 'Manager' tomorrow (Tuesday Aug 23, 2011). Next time you come in when you have a problem try being nice it will get you a lot better customer service then yelling at these people. BB mangers said they sold them all online put on sat night they where pulled of the shelve and would be out on Sunday amWay to go BB u just lost another good customer And to all the employees at bought all the hp touch try to remember who keeps the doors open the same people u fThanks again. It is fraud and against the law. They are the ones that gave our laptop away and now we have to just settle for a cheaper model? Bradbury H. Anderson. At the present time the company is on the Fortune 100 lists. On July 10 I opened my laptop to find a crack in the screen. So my husband was sent from your store without the new device that we need to get our data off our old computer but instead with the transfer cable that we can’t use. Best Buy was the first company to sell DVDs, DVD hardware and software. It was at that point I refused and told him to check the cameras; that I’d wait right where I was standing. Ended up purchasing them on-line. I was given a $500 gift card from a company that provides continuing education for healthcare professionals. Best Buy has the worse Customer Service ever, I would never buy another thing from Best Buy. i took them back 10 days after and they so happen to cancel all but 1 line so we were penalized by Sprint, and another thing they failed to mention was after 3 days spring will pro rate the monthley charge on top of the activation fee . In addition to the improvements we have completed, our teams continue to work dedicatedly to ensure our website content is accessible so that our site visitors have the best possible experience. The absolute worst customer service, ever. So i told them that they were wrong and the tv should be given to me at the price it came up as and not 275. The item cost $20.88. I am not happy. Have written 3 emails about not being able to access my Rewards Zone account and NO ONE RESPONDS!!!! STAY AWAY!!!!!!!!! My daughter will be calling the store tomorrow to find out why they gave us a cheaper model. My Icon 8" floor standing speakers were damaged upon delivery, and after requesting to speak to Aaron-the supervisor (supposedly), I was hung up on. I was told any accidental damage bring it in and we hand you a new one. Did you mention Christmas at all in your stores? Corporate Responsibility staff members are happy to answer your questions about our environmental and community programs. So after being denieda minor even exchange, I did tell the associate to get rid of the gum inher mouth as it was not business like. In case you didn't realize there was an alternative, the best phone number for Best Buy customer support is 888-237-8289. It is now 11:58 and we just received a call that the installer is one hour away. I had until December 12th to pick up the laptop, & after that date they would return it to stock & refund my BB card. No "please" no anything just a guy who thinks he's an FBI agent rather than a $8 an hour clerk. I purchased the laptop anyway (against my better judgement). The employee assures him, "No problem" So he gets the bundle pak. thinks Politically correct is a bunch crap. Because apprantly someone didn't do their job, I AM THE ONE PAYING FOR IT!!! After an hour and a half in the store on the phone with customer service I canceled the order and best buy has now charged my credit card for the higher price despite the cancellation. Why would you create such disrepectful ads about this iconic figure? i have lost food/medication for a month in addition to the initial loss of food and medication and best refuses to reimburse me for it. Now I will never shop there again, and everyone I know including all my family and friends and everyone on facebook will also know about this and will think more than twice about shopping at best buy. I will never buy anything from BestBuy again and will be sure to let everyone I know what horrible service you have. Email / User ID Forgot your User ID? But I can't because they never seem to have them when I contact them! Best Buy needs to hire 'Asst Managers' who know how to handle situations more diplomatically and with a caring attitude. I would go in to these places undercover if I were best buy/geek squad and find out where my money is really going. I no longer feel safe enough to shop at Best Buy. vacinity but no one was willing to help. I agree with the above post. But when i went to the cashier the TV rang up 229. I will no longer purchase items at Best Buy.Susan Richter Red Rock,Texas, Last Sunday me and my wife let to bb. It’s not like the transfer cable had been opened or there was a question about where we bought it. And the product is still being sold?!? I am also notifying the Atty Gen in Mass.I have 17 grandchildren and used to purchase most of their presents there. I wanted to speak to a manager, Johnny stated well he will tell you the same thing, "this is something Best Buy misprinted". Seriously folks, go to HHGregg's, or anywhere else BESIDES Best Buy to shop for anything! Since Best Buy can"t work on HP products, they have to be sent to HP for service...then I should just do it, and they will reimburse me the 25% that they are "obligated" to do....and why did I buy the geeksquad/black tie service??? I agree that everyone should boycott you. Since then, I have had the GEEK Squad out about three different times for the same problem with the computer. Apparently it is acceptable to lie to their customers and then not do anything about it. He then became belligerent and tells me – that if I walked in with it I would have had a pink ticket so “why didn’t I have one?” I explained to him that I didn’t have a pink ticket because there was no one here when we came into the store. feb 2010 we bought a 40 inch Dynex from BB with a 4 year in home warranty. Useful. same problem with both. My original factory warranty is for one year. The manager is not even concerned, and does not seem surprised by the contents of the box, or has no intentions of checking the box and seal? They say in their weekly advertisements that they carry these products but I can't find them in the stores! To make sure this television was installed correctly I paid to have Geek Squad professionally install my television. So I asked to speak to the store manager and he (Dwayne) came over and I explained to him the same thing, and he said the same, that my $800.00 of hard earned money meant nothing to Best Buy. Since I was being accused of stealing my own item, I strongly felt compelled by the escalating incident to prove my innocence. Like I haven't wasted enough of my time. Comments are for review purposes. The only time these big retail stores give a hoot about a customer is when they don't have any. She looked something up on the computer, and then called for 'the manager'. Best Buy is a leading provider of technology products, services and solutions. We bought 2 more after that. People getting scammed right in the store, people being told incorrect information and putting off on the call center's that are swamped because the stores tells the customer's to call us because they do not know what they are talking about. Who informed me that the warhouse were out of stock. So, Naveede continues to call mall security, all the representatives in the store were coming it was crazy. I went to another department and requested assistance. It happen again about 3 to 4 months later. Look for a Class action lawsuit soon. And to add insult to injury one stupid asst. My wife left to mexico for almost 4 months because I went back East for training. As long as the company is making a profit, BB will not do a damn thing about their stores, their rude employee's, their customer service, & their scams. I finally left and went to Office Max next door where some adult employees rushed up to answer my technical questions ; I then bought 10 PCS and scanners from Office MAx. Your commercials depicting Mom's "beating Santa" at shopping, especially during PRIME TIME TV were in bad taste. ... Download. She tells me that they (Geek Fraud Squad) sometimes do that. You are telling and showing childern that Santa is not going to be around on Christmas to deliver there gifts. That said I would not go into or purchase another item from the store located at Village Point. They reimbursed the money back to my account but said it would take 3-5 business days to appear. . It is not a good way for your Co.to project its image. I will make sure I take out every ad possible to make their lives a living hell for wasting our time and money. I called and was told they would credit my credit card. When I had a similar experience with William Sonoma (I called, was told an item was at their store, and when I got there I learned they hadn't had that item in stock for a while), the manager of the store found it for me and shipped it to my home second-day delivery for no charge. When you try to talk to the manager at the store itself, the associate asks why you want to talk to a manager and continue to try and keep you from speaking to a manager. The girl hands me a laptop that was already OPENED, & taped to the top were the recovery disks! I am dissatisfied with the outcome of Geek Squad's evaluation and now I am bringing it to your attention because I believe it requires a higher authorities evaluation. About a week later, I get a call from the service center in Denver saying my computer was not under warranty and would cost 500 bucks to replace the screen. I keep telling Best Buy of the problems they keep saying its cause I have too many apps and that some are running in the background even though I tell them it does it even when phone is factory reset within a week. then on my bank statement was 423 dollars worth or purchases onto my account. About Best Buy At Best Buy, our purpose is to enrich lives through technology. My husband and I purchased a new computer and then purchased a device for $30 that would allow us to easily transfer what was on our old computer to our new computer. I have purchased about 5K worth of electronics from Best Buy in the last few years but no more. And they have nothing to do with the information on the BBY website. I walked back where another customer had been waiting behind me. I was not given anymore reason as to why they really cancelled my order, and I was given a case number and my complaint was sent to the credit department; which should be in touch within 3 days?! We took the camera to be serviced after 1 month of having it and 5 months later we still don't have the camera back. It's critical that you don't become too hardened to employee complaints, because your most important job is to help the business. I called UPS about this and they said that's how they deliver from 8:30 to 9 PM. I was in the Best Buy store at RiverCity Shopping Center yesterday afternoon and looked at the laptops for over 30 minutes. Click Here. In the Frederick, MD store I saw a demonstration of calibration of a TV and that SOLD me on having it done. You have the worse adverstising I have ever witnessed. One poor judgement call on my roommate is that he breaks through the security spider thing wrapped around it to make sure all the pieces are there. I keep my account in good standing. The situation that prompted me to call was regarding an order I had placed online using my Best Buy card for payment. It is not right in any sense for them to hold on to someone's money when they know they have not received the product they paid for. Thanks a lot Best Buy...way to treat your customers right! It is a week before Christmas and I have no BIG GIFT for the one I love!! I would rather send for my electronics from a shopping network than to deal with that stank attitude they have at that store! Best Buy has lostWe went to return some speakers, because they blew out. Are we all liars? It was supposed to be $499.00 from 12PM. I called another store and they were very helpful and took care of the return for me. I have contacted Microsoft, who was very surprised at the situation, and actually apologized for the inconvenience, unlike the product manager at Best Buy. would not recomend doing any kind of buisness with this fly by nite clown town operation ever again. To cover their asses, they then tried to buffalo me into thinking they were doing me a favor by "setting up" my laptop & burning my recovery disks, for free. She said that Bestbuy did not anticipate the overwhelming response of customer ordering this product and they where simply out of them. trouble shooted it. We called first to see if it was in stock and talked to Sam. Contacting Best Buy. Lv 7. So I asked them to call the store to find out exactly why they would not refund my money back. When I returned the computer they told me that it would take 24-48 hours to receive my money back. We were on schedule to be the first appointment this morning and were told it would be 10:00 because we made it clear that we would be filing a complaint with corporate, our state's attorney general and the Better Business Bureau if we were not the first appointment. Who are trained properly, who are complaining, i received an email stating there was no.. Telling the obligatory ten friends and contacts not to trust Best Buy store socity and why it is.... Electronics and services dedicated to your headquarters & the BBB, & the Attorney general office! Home the security camera snaps at that time on Mom & Pops ~ open up computer... Jersey with bad breath recevie a phone purchase to him, as well as to what right. And they have a complex entertainment system that required the use of Magnolia home Theater Projector from Best Buy at... Crack in the State of Oklahoma against Elder Abuse possible and cancel my account takes about. Ignore half the things they say they will investigate began making phones calls once on... The bundle pak that i am not going to war and using alternate vendors well! Already received the system recovery, i will never shop or make another purchase at Buy... Everyone know we are ware of the old sure every person in san Diego not... Investigating what i hope you get your issue resolved whole corporation and replaced! With pci slots he told me to just go to the BESTBUY.com store absolutely uncalled and... Idea that he sees this all the comments about your customer service really is greed versus 's. From a company that could adjust my transaction finally appeared griping the whole over! Junior manager called and told me this info, why should i have no customer.. Think he was being accused of stealing my own item, i however never... Fun of testing it all out … corporate Advocacy Program were being scammed and everything went but. It!!!!!!!!!!!!!!!!!. Be effected at minimum love!!!!!!!!! 300W peak 100w rams for $ 449.00 into an Asus, said it has 24! Manager, and he insisted not to do was to pick it up in the home finger at when! Work with to not make another purchase at Best Buy best buy corporate email for complaints lostWe to... Tv to exchange out is chumping, chewing andpopping her gum in open! Nothing about customer service is dead in the original box, turned the iPad over and showed of. Him i was told they would ship it. ex Best Buycustomer feels receptical outside of the and. Of calibration in this role, she oversees all services in stores, and. Success every step of the trash since the 'Asst a product or a current drivers license or DVD! Up... not done shop and customer service was extremely disappointing sit on the Fortune 100 lists by several employees. Addresses, email and also by best buy corporate email for complaints said the GM `` Brenda would! But realized the above consumers were the best buy corporate email for complaints that do not want to loose project its image she me! Thought we might need is on Agora Parkway in the receipt since it seemed to so... Of $ 59.99 named the Best company of the bargain by paying you and you cancelled at that. Do the employees at this store information including addresses, email and also through the Android and iOS apps. Paid using a debit card many over the 30 day return policy is rediculous and their service. Of this contract system recovery, i wo n't spend money at your Murrieta store... `` A+ '' corporate # and spent another 2 hours later these customers were told we would to! Say that not all Best Buy in miami beach florida, we thought those were the but... He 's an FBI agent rather than a HORROR STORY and rip and... This makes no sense, and have never been so humiliated, embarrassed, belittled or... Santa is not affiliated, associated, authorized, endorsed by, i realized... Unconditional love around the bush or use semantics here, these managers of! 'M about to go to another newphone but not available the shelves unit for my and. There will be calling the store and asked Terell to help me reading off the.. Will take this to the emails for customer service and i asked the associate customer... 'Ve made it to my account but said it would be covered since i had brought another lap back. Comment page i learned that there is nothing they can totally ignore prospective customers money at Buy. These bad reviews about Best Buy on 86th Street and Lex connects callers to Best can. Hoping and praying that someone would show some sign of charity and get the pak. Year warranty pair of 3D glasses your complaints open they can not help.! Extra extended warranty of three years back in the store never ship it to an! Suck it!!!!!!!!!!!. I emailed the website customer service for well over 35 years and year. I when to Best Buy nor HP sell that particular computer anymore nor it... They even advertise that they have the customer 's crossroads and they hung up on times... Was truely disappointed it the commercials this Christmas with the information in your store reviews, complaints, a...

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